Dwinguler Baby Care Nordic Trails Morning Fog Alfombra de juego

Hello,

Thank you for your review and for sharing your experience.

We are sorry to hear about the stain and understand your disappointment. However, we would like to clarify that the play mat is designed as a splash-resistant surface, not a fully waterproof barrier. For safety reasons in baby products, no fully impermeable coatings are used; instead, the mat relies on a soft foam structure with a protective top layer intended for easy cleaning of everyday spills.

Liquids such as body fluids can still cause discoloration even when cleaned promptly, as certain pigments may interact with the material’s surface structure. This is a known characteristic of splash-resistant polymer materials and does not indicate a defect.

The product is intended for quick spill removal in normal use conditions, rather than full protection against all staining liquids.

We have also sent you a more detailed explanation by email for further clarification.

Kind regards,

Dwinguler Europe Team