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Learn everything about certified Dwinguler products: non-toxic baby mats, safe playpens, and ergonomic kids' sofas. Made with tested materials, built to international standards, easy to clean, and perfect from day one. Get all the answers on care, sizes, smell, and storage – for parents who want the best for their little ones. Good to know. For you and your little one. Certified safe, easy to clean, 100% kid-friendly. Got questions? We’ve got answers. What materials are used? Our products are designed for babies and toddlers. The play mats are made from non-toxic, anti-slip, easy-care foam with baby-powder additive to neutralize odors. The playpens are made of sturdy plastic with child-safe locks. The sofas are made from plant-based SOFFKIN faux leather and bio-foam, waterproof and easy to clean. Are the products safe? Yes. Our products are tested and certified according to CPSIA, EN71, and CE standards. They are free from BPA, phthalates, formamides, and formaldehyde. The mats are anti-slip and shock-absorbing, the playpens are safely constructed, and the sofas are ergonomic and sturdy. How do I care for the products? Play mats and sofas can be wiped with a damp cloth. Please do not use harsh cleaners. Playpens can be cleaned with mild detergent and water. Regular care ensures durability and hygiene. From what age are the products suitable? Our products are suitable from birth. They are ideal for crawling, playing, and frolicking, both indoors and outdoors. The mats are water-resistant and robust. Please don’t place heavy furniture on them and watch for pet claws. Why does the mat smell when unpacked? The slight smell upon unpacking comes from the baby-powder additive in the foam, which neutralizes chemical odors. The material is harmless to health and commonly used in baby products. The smell dissipates quickly. What if the smell persists? Air the mat well, ideally with open windows or outside. Wipe it with a damp cloth and let it dry. Usually, the odor disappears after a few days. How should I store the products properly? Mats should be stored flat or rolled, dry and away from heat sources. They are not fireproof. If rolled, clean with a damp cloth first, then ensure it’s dry. This preserves quality. What mat sizes are available? Dwinguler mats come in Medium (1.9 × 1.3 m) and Large (2.3 × 1.4 m), with thicknesses from 8 to 15 mm depending on the variant (Slim, Pro, Premium). BabyCare mats are available in Small, Medium, and Large, with thickness of 12–13 mm depending on the model. Castle or Playpen? Which one suits me? The Dwinguler Castle is particularly large, tall, and safe – perfect for families with plenty of space. The BabyCare Playpen is more compact, lighter and flexible. Both have child-safe locks and fit perfectly with the mats. What makes the Kids Sofa special? The Dwinguler Kids Sofa is ergonomically shaped, comfortable, made from plant-based faux leather with rapeseed and sunflower extracts, waterproof and easy to maintain. A perfect retreat for little VIPs. Order easy, get it fast, pay safe, save smart. That’s how we roll. How do I place an order with Dwinguler? Select your favorite product from our range and add it to your cart. Enter your shipping and payment details and confirm your order. You’ll receive a confirmation email with all the details. Our customer service is always available if you have any questions. What payment methods are available? You can pay safely and conveniently with PayPal, credit card (Visa, Mastercard), Klarna (pay now, pay later, or in installments), Apple Pay, or Google Pay. You decide which payment method suits you best. How are prices and taxes displayed? The total price including VAT is shown in the final step before placing your order. The tax is automatically calculated based on the delivery country and applied accordingly. How long does delivery take? Within the EU, delivery usually takes three to seven business days. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment at any time. Do I have to pay shipping costs for my order? No. Shipping within the EU is free of charge. There is no minimum order value and no hidden fees. Do you ship outside the EU? Currently, we only deliver within the EU. Due to return handling, warranty processes, and customs regulations, we are unfortunately unable to offer reliable shipping outside the EU. If you have family or friends within the EU, we are happy to deliver to their address. For Switzerland, there is a separate solution available. How does shipping to Switzerland work? With MeinEinkauf.ch, you can also order from Switzerland. You simply register there, receive a dedicated email address, and use the delivery address of MeinEinkauf GmbH in Konstanz. You place your order as usual through our webshop. MeinEinkauf handles shipping and customs clearance for a small service fee. Follow this link: https://meineinkauf.ch/einkaufen/dwinguler-europe-schweiz/ Can I change or cancel my order? As long as your order has not been processed or shipped, changes or cancellations are possible. Please contact our support team as soon as possible via the contact form. After processing or shipment, changes or cancellations are no longer possible. How can I track my order? Once your order has been shipped, you will receive an email with a tracking link. This allows you to follow your shipment at any time. What happens if a product is out of stock? If a product is currently out of stock, this will be clearly indicated on the product page. You can either wait for restocking or choose an alternative product. How does the return process work? You can withdraw from your order within 14 days of receipt. It is important that the goods are unused and in their original packaging. After inspection, you will receive a refund of the purchase amount. The return shipping costs are borne by you unless there is a valid complaint. These costs are a flat rate of €30. Please use our return form. What should I do if my package is damaged? Please check your package upon receipt. If only the packaging is damaged but the product is intact, no further action is required. If the product is also damaged, please send us photos via the complaint form. We will handle the issue as quickly as possible. What if the product does not meet my expectations? Please inspect your product immediately after unpacking. If it is damaged or does not meet your quality expectations, please send us photos and a short description via the complaint form. We will find a suitable solution together. Is my data secure? Yes. Your data is protected using SSL encryption and is used only for order processing. You can find more information in our privacy policy. In addition, our shop is Trusted Shops certified for secure shopping. Why should I create a customer account? With an account, everything becomes faster and more convenient. You can track your orders and benefit from exclusive offers. However, you can also order as a guest without any issues. Are there vouchers and discounts? Yes. We regularly offer promotions and discount codes. You can find them on our website, in our newsletter, or on social media. Simply enter the code at checkout. Please note that minimum order values or expiration dates may apply. How can I contact you? Our customer service is available via contact form, live chat, or callback service. How do I subscribe to the newsletter? Simply sign up and never miss offers, product updates, or discounts again. You can unsubscribe at any time with one click.

All the Info at a Glance! You can cancel your order within 14 days, as long as the products are unused & in their original condition. Find all the details about your right of withdrawal & excluded items here. 📜 Clear terms, easy processing – get informed & shop with confidence! 🚀 Right of Withdrawal and Exclusion of the Right of Withdrawal Your Right of Withdrawal a) Cancellation Instruction for Consumers in Distance Contracts Withdrawal Instruction Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (dwinguler-europe.com, Donau-City-Straße 6/2 / 2 , 1220 Vienna, Austria, Email: playmat@youngsan.com ) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or an email). To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired. Sample Withdrawal Form Hereby, I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) ordered on / received on (*) Name of the consumer(s) Address of the consumer(s) Signature of the consumer(s) (only if notification is on paper) Date (*) Unnecessary details should be crossed out. b) Cancellation Instruction for Separate Deliveries of Multiple Goods Withdrawal Instruction Right of Withdrawal You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the last item. To exercise your right of withdrawal, you must inform us (dwinguler-europe.com, Donau-City-Straße 6/2 / 2 , 1220 Vienna, Austria, Email: playmat@youngsan.com ) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can use the attached sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired. Consequences of Withdrawal If you withdraw from this contract, we will refund all payments received from you, including the costs of delivery (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same payment method for the refund that you used for the original transaction unless expressly agreed otherwise; in any case, no fees will be charged for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier. You must return the goods without undue delay and in any event within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You are responsible for the direct costs of returning the goods . You only have to pay for any loss in value of the goods if that loss is due to unnecessary handling of the goods to check their nature, characteristics, and functioning. – End of Cancellation Instruction – c) Exclusion of the Right of Withdrawal Regarding the Above Cancellation Instructions The right of withdrawal does not apply to contracts for the supply of goods that are not pre-manufactured and for whose production an individual choice or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

Questions About Your Order or Our Products? 🤔💬 Our Dwinguler Europe Support Team is here to help – fast & reliable! Need info on Play Mats, Playpens & more? Looking for answers on shipping, returns, or care instructions? We’ve got you covered! ✅ 📦 Quick assistance & friendly service – Contact our support now! 🚀 Nice to see you visit our support section! Didn't find what you're looking for? Just ask us – we have the answer! Your Name Your Email How may we assist you? Show us what it's all about - upload your file here! Image Upload supported file (max. 15MB) Video Upload supported file (max. 15MB) Document Upload supported file (max. 15MB) I have read the privacy policy. Privacy Policy Submit Thank you for your message! We will get back to you as soon as possible – see you soon, your Dwinguler Europe Support Team!